WAIIQI / SUPPORT

Support, routed with care.

Find product guidance with Ask WAIIQI, or email our team for personal help.

Email our team

Orders & delivery

For help with an order, delivery or return, share your order reference with our team.

View my orders

Pieces & care

Find your piece and get guidance on fit, materials, gifting and care.

Wholesale & collaborations

For retailers, coastal hospitality and brand collaborations.

Explore wholesale

WAIIQI SUPPORT

How can we help?

Explore our pieces with instant guidance, or send your question to the WAIIQI team.

Find your piece

Compare styles, explore materials and find care or shipping information.

Talk to the team

For orders or a personal question, open our secure chat. Replies depend on team availability.

Prefer email? hello@waiiqi.com

Press & editorial

Stories worth sharing.

For interviews, editorial images and product information, send your publication, topic and deadline. Press requests are handled separately from paid creator partnerships.

Contact press

press@waiiqi.com Open email app

Creators & ambassadors

Create with WAIIQI.

Share your audience, channels and ideas through our creator application. No purchase is required. Our team reviews every application; applying does not unlock discounts, commission or wholesale access.

Apply to become an ambassador

A few things worth knowing

How do I get help with an order?

Email hello@waiiqi.com with your order reference and a short description of what you need. Do not include payment-card details. You can also view your orders in your customer account.

Where should press and editorial requests go?

Send your publication, story angle, deadline and requested assets to press@waiiqi.com. Creator partnerships and retail stockist applications use their own application routes.

Can Ask WAIIQI help me choose a piece?

Yes. Ask WAIIQI provides product guidance using the current catalogue. For order-specific help or a personal response, email our team. It is not a live human conversation.